Help
Do you need help? You're in the right place. Here you'll find frequently asked questions about ordering, postage and delivery, and returns.
If you can't find anything you need, please contact us.
Ordering
- How can I pay?
-
We accept payment via PayPal, Credit Card (using PayPal), Cheque, Postal Order. The fastest way to pay is PayPal.
- I'm going to pay by cheque/postal order, how much longer will it take?
-
Paying by cheque or postal order is the slowest way to order. It takes up to 5 days for a cheque to clear, plus the postage time for your cheque or postal order to reach us, so please be patient for your order if paying by either of these methods.
- I can't find what I'm looking for
-
If you can't find what you want, please let us know. We are constantly adding new products and we may not have added it yet.
- You haven't got enough/the right colour/what I want
-
We're adding more stock all the time. Let us know what you need and we'll do our best to find it for you.
- Why may a product vary slightly from its photo?
-
Although we take every care to photograph our products, some difference may occur due to the screen and type of computer you are using to view the website. If in any doubt at all, please contact us before purchasing.
- What happens once I place an order?
-
Once your payment has cleared (which is normally instantly unless you pay by cheque or postal order) we will package up your items as soon as humanly possible and pop it straight in the post. We will send you emails at all stages of the process to keep you informed.
- I've paid by cheque/postal order. Who should I make it out to?
-
Please make all cheques or postal orders payable to Purfect Paws and sent them to the address below.
- Where should I send my cheque/postal order?
-
Please send all payments to:
Purfect Paws
197, Berrow Road,
Burnham-on-Sea,
Somerset,
TA8 2JF
Postage and Delivery
- How much does delivery cost?
-
Delivery costs are calculated in your cart before you checkout. This allows you to see what you will pay before continuing. Within your cart, you can also choose between first and second class postage.
- How will my items be sent?
-
All of our parcels are delivered by standard Royal Mail using either 1st or 2nd class depending on what you choose at the checkout and the overall weight of your parcel.
- How long will it take for my order to arrive?
-
Most items are sent next day, so depending on your postage choice, you should get them within 3-4 days, but please allow up to 7 days for delivery. If you still haven't received your order by then, please contact us.
- My items haven't arrived, where are they?
-
If you've already allowed up to 7 days for delivery, please contact us and we'll chase it up for you.
- Do you delivery internationally?
-
Sorry, we currently only deliver to the UK. If there is enough demand from international customers, we may start to post to other countries. If you're interested in getting your parcels delivered internationally, please let us know.
Returns
- How can I return an item(s)?
-
Yes, of course. If you wish to return an item for any reason, please contact us first so we know we'll be receiving it.
- Who pays the postage?
-
If you have changed your mind about the items, you are responsible for returning the item to us. We won't charge a re-stocking fee if the item is in the same condition in which it was sent.
- Where do I send returns?
-
Please send all returns to:
Purfect Paws
197, Berrow Road,
Burnham-on-Sea,
Somerset,
TA8 2JF - You sent me the wrong items!
-
If we've made a mistake then we will cover the cost of sending you another item free of charge. Please return the item to us.